Our shipping policy:
Shipping prices quoted reflect estimated postal charges. We do not add a handling charge. You will be charged the estimated rate regardless of whether the actual charges are higher or lower than the rate quoted.
We try to maintain sufficient stock in order to fulfill your order as soon as possible. In the event we are unexpectedly out of stock on an item we will attempt to fill and ship your order within seven days. If we are unable to do so you will be contacted and given an update on the status of your order. We will not hold orders longer than fourteen days.
Patterns delivered as PDF Downloads or Paper Copies:
All patterns are final sale. Purchased PDF patterns, revisions and corrections to published PDF files may be downloaded from your "My Account - View downloadable patterns I have purchased". Patterns delivered as Printed Documents are subject to shipping charges and errata is available on the manufacturers web site. The sale of a PDF Download cannot be cancelled after purchasing. PDF Patterns are protected by International Copyright and are intended for personal use and must not be reproduced, copied or sold to any third parties.
If You Have A Problem with a Shipment:
In the unlikely event that we ship you the wrong product or wrong quantity of a product please let us know immediately and we will rectify the problem as soon as possible. Please follow our instructions carefully when returning products to avoid problems.
All shipping and handling costs are non refundable.